Delivery & Returns
CHRISTMAS DELIVERIES & CUT-OFF
Christmas is here and there’s more parcels moving around the country than ever before. Here’s some information to help make sure you’re getting receiving your order when you need it.
Our delivery partner Fastway/Aramex are operating to their regular delivery timings however please allow an extra day or two during this busy time of year and if you’re ordering something as a Christmas present give yourself plenty of time to receive it.
To ensure you receive your order by Christmas Day we’ve put in place the below cut offs. There’s still a chance you’ll receive orders after these dates however we can’t guarantee it.
|SA, WA, TAS, NT||Friday 4th December|
|Regional NSW, regional QLD and regional VIC||Thursday 10th December|
|Sydney, Melbourne, Brisbane, Gold Coast, Coffs Harbour, Port Macquarie, Newcastle, Central||Thursday 17th December|
Our beer is delivered fresh from our brewery in the Northern Rivers of NSW. This ensures you’re getting the freshest beer possible, delivered direct from the brewery to your door.
Here’s some more information about how we get beer to you.
When will my order be sent?
We send orders daily and will get your beer or merch on its way to you within 24 hours of your order, except weekends and public holidays.
How much is delivery and how long does it take?
We offer free delivery on all orders over $45 across most of our backyard of The Northern Rivers of NSW and South East Queensland as well as East Coast main cities and Adelaide. If you’re not sure if we offer free shipping to your address enter your suburb in the below shipping calculator.
Outside of those areas we’re keen to minimise delivery costs as much as possible while also making our beer accessible to you, wherever you are in Australia.
As a rule of thumb, delivery is quicker and cheaper the closer you are to the East Coast and in particular our backyard.
We’ll send you a tracking number in your delivery confirmation email once your order has left the brewery. From there you’ll receive a notification from Fastway/Aramax on the day your order is arriving.
Can I pick up an order from the Brewery?
Of course. If you live around the Byron area (postcodes 2478-2483) or in Brisbane (postcodes 4000-4270) you’ll notice an option to ‘Pick up from Brewery’ during the check out. Select this and come visit us. we’ll be ready and waiting with your order when you get here.
Is there anywhere you don’t deliver?
We currently don’t delivery to some really remote areas, dry zones and overseas. We also can’t deliver to PO Boxes or Parcel Lockers.
Can deliveries be left at my address if no one is there?
Definitely, as long as there’s a somewhere safe and you’ve let us know that it’s ok to leave it. You can do this by selecting ‘Authority To Leave’ during the checkout process.
Identification and Responsible Service of Alcohol
Stone & Wood supports the responsible consumption of beer including moderation and legal age requirements. Just like a pub the delivery driver may ask for ID or refuse delivery if you appear intoxicated.
RETURNS AND EXCHANGES
If you’ve accidentally ordered the wrong thing or your order is damaged or faulty, please get in touch with us as soon as possible so we can resolve things quickly.
Got more questions or need assistance?
Get in touch with us directly on 02 6685 5173 or firstname.lastname@example.org to chat through any other queries you may have. We’re available 9am to 5pm Monday to Friday (NSW time and not on public holidays).